Issue #1

SERVICIES OR CONTROL?

–        Line leaders hate when IT is overly vureaucratic and control oriented.

–        IT leaders hate when the business makes half-baked requests and is clueless about impact.

Issue #2

RESULTS OR REATIONSHIP?

–        Line leaders hate when IT consists of condescending techies who don’t listen.

–        IT leaders hate when the business treats IT professionals like untrustworthy servant-genies.

Issue #3

TACTICS OR STRATEGIES?

–        Line leaders hate when IT is Reactive rather then proactive.

–        IT leaders hate when the Business develops without including IT.

Issue #4

EXPENSES OR INESTMENT?

–        Line leaders hate when IT proposes “Deluxe” when “Good enough” will do.

–        IT leaders hate when the business focuses on cost and value.

Issue #5

UICKNESS OR QUALITY?

–        Line leaders hate when IT doesn’t deliver on time.

–        IT leaders hate when the business changes its mind all the time.

Issue #6

CUSTIMIZATION OR STANDARDIZATION?

–        Line leaders hate when IT doesn’t understand the true needs of the business.

–        IT leaders hate when the business wants it all – right now- regardless of ROI.

Issue #7

INNNOVATION OR BUREAUCRACY?

–        Line leaders hate when IT doesn’t support innovation.

–        IT leaders hate when the business isn’t IT – smart and doesn’t use or understand IT systems.

Issue #8

GREATNESS OR GOODNESS?

-         Line leaders hare when IT inhibits business change.

-         IT leaders hate when the business is never satisfied with IT.